Monkify - By Gaur Gopal Das

Terms and Conditions

Effective Date: 01 Jan 2025   Last Updated: 01 Jan 2025

These Terms and Conditions (“Terms”) govern your use of our websites (https://gaurgopaldas.in, https://monkify.app), our mobile application Monkify, and any related products or services (collectively, the “Platform”). The Platform is operated by a business registered in India under the constitution of a Proprietorship (hereinafter referred to as “Company”, “We”, “Us”, or “Our”). By accessing or using the Platform, you agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, you must immediately stop using the Platform.

1. Ownership and License

All content, software, trademarks, service marks, logos, copyrights, database rights, and other intellectual property appearing on the Platform are owned or licensed by the Company.

You are granted a limited, personal, non-exclusive, revocable, and non-transferable license to use the Platform solely for personal, non-commercial purposes.

You must not:

Copy, reproduce, modify, adapt, distribute, or republish any part of the Platform;

Attempt to extract source code, reverse engineer, decompile, or create derivative works;

Use our trademarks, logos, or branding without prior written consent.

2. Eligibility and User Obligations

You must be at least 18 years old (or the legal age in your jurisdiction) to register and use certain features of the Platform.

If you are under 18, you may use the Platform only with parental consent.

You agree to:

Provide accurate, current, and complete information during registration or when submitting forms.

Maintain the confidentiality of your login credentials.

Immediately notify us if you suspect unauthorized access to your account.

You must not:

Use the Platform for unlawful, abusive, or fraudulent purposes.

Upload, post, or transmit content that is offensive, defamatory, obscene, harmful, or infringes intellectual property rights.

Interfere with the security, functionality, or performance of the Platform.

3. Access and Connectivity

The Platform requires an active internet connection (Wi-Fi or mobile data). We are not responsible if the Platform does not function due to connectivity issues, device incompatibility, or insufficient data allowance.

Any internet, roaming, or third-party charges are solely your responsibility.

You are responsible for ensuring that your device remains charged and functional.

4. Subscriptions, Payments, and Billing

Certain services or content are available only through paid subscriptions or purchases.

By purchasing, you authorize us (via secure payment providers) to charge your chosen payment method.

You agree to provide accurate payment and billing information.

Prices, features, and subscription models may vary by region and may be updated from time to time.

5. Cancellation, Refund, Shipping, and Delivery Policy

5.1 Cancellations by Customers

Subscriptions can be canceled anytime via account settings.

Cancellation becomes effective at the end of the current billing cycle.

Once a digital product (e.g., meditation course, streaming content) has been accessed, it is non-refundable unless explicitly stated otherwise.

5.2 Cancellations by Us

We reserve the right to cancel any order or subscription due to:

Technical issues or unforeseen circumstances,

Violation of these Terms,

Regulatory or legal restrictions.

In such cases, you will be offered either a full refund or an alternative arrangement.

5.3 Refund Policy

Subscription Services: No refunds for partially used or unused subscription periods.

Duplicate Transactions or Errors: Refunds for duplicate transactions may be requested within 7 days of the transaction by providing proof of payment.

Processing Time: Refunds for duplicate transactions will be processed within the following timelines (working days only, excluding weekends/holidays):

Credit/Debit Card, UPI → 5–7 business days

Net Banking → 7–10 business days

Wallet Transactions → 3–5 business days

We are not responsible for delays caused by banks, payment gateways, or third-party processors.

5.4 Shipping and Delivery

We provide only digital products and services. No physical shipping applies.

Access to purchased content is provided instantly upon successful payment.

If delivery of digital access is delayed due to technical issues, you must report the issue within 24 hours.

We will attempt to resolve within 72 working hours (Monday–Friday). If unresolved, a full refund may be provided.

Users are responsible for ensuring compatible devices and stable internet connections.

6. Updates and Modifications

The Platform is updated regularly to improve features, security, and content.

You agree to install updates when prompted. Refusal may limit functionality or block access.

We may modify, suspend, or discontinue services at our discretion without prior notice.

7. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis.

We do not warrant that the Platform will be error-free, uninterrupted, or secure.

Content provided (including wellness or meditation guidance) is for informational purposes only and is not a substitute for professional medical or psychological advice.

8. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

Any indirect, incidental, special, or consequential damages;

Loss of profits, data, goodwill, or business opportunities;

Issues caused by third-party providers, user error, or force majeure events.

Our total liability shall not exceed the amount paid by you (if any) for accessing the Platform during the 12 months preceding the claim.

9. Termination

We may suspend, restrict, or terminate your account immediately if you:

Breach these Terms,

Misuse the Platform, or

Engage in unlawful activity.

Upon termination, you must stop using and uninstall the App.